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Sometimes, services like Gmail, Outlook.com, and Yahoo! Mail block emails to protect you from unwanted or malicious email such as phishing, scams, and spam. In this case, they are mistaking email you want for email that you don’t want.

Add updates@go.texaslonghorns.com to your safe senders list in your email settings using the instructions below for your email provider.

HOW TO ADD TO YOUR SAFE SENDERS LIST

AOL

Mouse over the sender's name or email address to display the contact card.
Click Add a new contact.

Apple Mail (OS X)

Open the email.
Select Message > Add Sender to Contacts from the menu.

AT&T, BellSouth & SBC

Open your SBCGlobal Address Book
Click the Add Contact button
Fill in the From address from your trusted sender in the space provided
Click in the Save Contact

Charter/Spectrum

There is not a known proactive safelist option available for these email clients. Instead, if a message from a trusted sender somehow ends up in your spam folder,

Select "Mark As" from the options listed at the top of the email
Select "Not Spam"

Comcast/Xfinity

There is not a known proactive safelist option available for this email client. Instead, if a message from a trusted sender somehow ends up in your spam folder:

Check the box next to the message(s) that is not spam
Select the Not Spam button at the top of the page

Gmail.com

Go to contacts.google.com and select Create contact at the top left corner
Enter the sender's email address
Click Save at the bottom right corner
If a message from a trusted sender somehow ends up in your spam folder, open the desired email flagged as spam and mark it as "not spam" at the top of the page.

Gmail (Android Smartphone or Tablet)

Open your Contacts app and click the Add button.
Enter the appropriate name and sending email address.
Next to your email account, tap the down arrow to select the desired account that will receive the messages from the account you've safelisted.
Click Save before exiting to save your changes.

Hotmail, Outlook, or MSN

Click on "Options" in the upper right corner of your email screen.
Then click "Safe and blocked sender" under "Junk e-mail."
Next, click the "Safe Senders" link and enter the email address you want to safelist.
Click "Add" to put it on your list.
If an email from a sender you want to safelist has ended up in your junk folder, click "Show Content" to view the body of the email and click "mark as safe."

iPhone Mail App

Tap the "From" name or email address within an email
Select "Add to VIP" or "Create New Contact" to add the address to your contacts list.
Note that if you add an email address to the VIP senders list, messages from that email address may be collected in a separate folder.

Office (365/2010)

On the Home tab, click Junk, and then click Junk E-mail Options.
Next, go to "Safe senders" and add the domain or specific email address you want to receive emails from.

Office (2010)

On the Home tab, in the Delete group, Click Junk
Click Junk E-mail Options
Next, go to the "Safe senders" tab and add the domain or specific email address you want to receive emails from.

Yahoo Mail

Navigate to the "Settings" icon
Click "More Settings" from the Yahoo Mail menu
Next, select "Filters" and "Add" to enter information about the domain name or sender.
If a message from a trusted sender somehow ends up in your Yahoo! Bulk folder, highlight the email and click on the "Not Spam" icon.

Yahoo Mail (Mobile App)

Open Yahoo Mail Mobile App.
Click on the sidebar and open the Spam folder.
Find the email you wish to safelist, click "Move," and select "Inbox."

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